The Central Branch of the Seattle Public Library is resource-rich and architecturally stunning; however, finding resources in its physical space is difficult and confusing.
Through a comprehensive process of research and need-finding, we designed an app that helps the patrons of the Seattle Public Library easily locate resources in the library space.
Jan 2019 – March 2019
Interface Design I
One of the core goals of libraries is providing easy access to a wide range of information to the general public. However, the visitors of the Seattle Public Library face a major barrier accessing its abundance of resources: not being able to locate what they need in the library space. There is a lack of connection between the information and the architectural space of the library; as a result, library staff are often answering basic questions about how to access information.
Our app helps the patrons of the Seattle Public Library easily navigate through the physical space of the library in relation to its resources, helping visitors create a mental map to easily find what they are looking for, thereby freeing up library staff from basic questions in order to engage in more outreach programs.
Primary and secondary research
Sitemap and task flows
Ideation & conceptual development
Low to high fidelity wireframing
We began our need-finding process by conducting primary research in the form of librarian and patron interviews, and observation at the library. We learned about the main challenges that librarians and patrons have with the library experience, and by exploring and studying the space ourselves, experienced them first-hand.
To supplement our primary research, we audited the existing official library website and researched the architectural design of the building. I also compared analogous indoor wayfinding experiences.
To get a better understanding of the existing resources, how they're organized, and how they might be accessed in different ways, we created a sitemap of the official library website and task flows representing different use cases.
Through our research, several themes emerged, leading to the definition of a problem statement that would guide our design process.
1. There's an abundance of valuable resources in the library, but they're scattered and difficult to locate in the physical space.
2. Physically navigating around the library space is confusing and challenging, resulting in patrons getting lost and librarians often having to answer navigational questions.
3. The Central Branch library is a closely-linked hub for other libraries, leaving other library branches also unclear about how to navigate the Central Branch system.
After defining our scope, we moved onto ideation. A few specific things we riffed on included different ways resource content could be organized, what a map view could look like and how to interact with it, and ways we could use visual cues during navigation in order to make moving through the space easier and more intuitive.
Next, we created screens to communicate our ideas using Sketch.
We conducted user testing to see what was working well and how we would improve our design with patrons and librarians back at the Central Branch.
The visual style of the app honors the original branding of the Seattle Public Library, reflecting its elegant and classic, yet open and modern persona.
Our proposed solution of an indoor navigation system that may introduce additional technological costs for the library. To consider feasibility, we looked into what implementation looked like and found that there is existing, affordable Bluetooth beacon technology for indoor navigation.
View our final demo video below for a closer look of the final prototype:
During this project, I experienced how research methods, when combined, can paint a comprehensive picture of the user story. By conducting primary research and layering it with supplementary secondary research, we were able to unfold interesting insights and draw the connecting thread between them to better understand the problem.
This project also opened my eyes to the societal benefit of libraries – they're more than just book-keeping institutions; they're community centers with an astonishing amount of programs and resources for underserved populations, where everyone is welcome and learning is accessible to all.
This project is no longer in progress, but here's what our next steps would have been if we had more time: